Warranty and Care
Our products are built to last
We appreciate your decision to choose our furniture for your business requirements. Our products are built to last and we are confident in their durability and quality, which is why we offer a comprehensive warranty to ensure your satisfaction.
At our company, we don’t just offer warranties for our products and services – we also provide comprehensive care instructions. When you purchase a product from us, you’ll receive detailed guidance on how to prevent wear and tear, as well as advice on cleaning and maintenance. With the right level of care, our products are engineered to last for decades. So you can have confidence that your investment will stand the test of time.
The warranty covers any manufacturing defects or issues with workmanship that may arise during normal usage conditions. Depending on the order and material, all services and products will have a specific warranty with different time-frames. In order to take advantage of this warranty, please read this general overview of our policies.
Coverage: This warranty encompasses any issues related to materials or workmanship occurring within one year from the date of purchase.
Warranty Claims: In case of any defect or issue, please contact us promptly within the given time period for resolution. We may request photographic evidence or an elaborate description of the problem for assessment.
Repair or Replacement: When a legitimate claim is established, we will either fix its defective part(s) or replace the entire product with an equivalent one at our discretion without any additional charges.
Exclusions: Please note that intentional misuse, improper installation procedures, negligence on your part, accidents caused by natural disasters or damage resulting from modifications made without prior approval from us shall not be covered. Additionally, it does not cover regular wear and tear like minor scratches, fading color schemes or stretching of fabrics.
Limitations: This warranty stands valid only for the original buyer and cannot be transferred. Its scope is limited to commercial uses encompassed within a stipulated duration mentioned in it.
Claims Procedure: To make a warranty claim, please contact our customer service department via phone or email. Provide your purchase details, a description of the issue, and any supporting evidence requested. We will guide you through the process and resolve your claim as quickly as possible.
Voiding of Warranty: Any unauthorized repairs or alterations performed by third parties will void this warranty.